Last Updated on December 29, 2021 by WebsiteDesigner.sg
What is Google Lens?
Top Causes of Google Lens Malfunction
The Google Lens app is not installed on your device
- A common issue is the app itself is not installed on your phone
- Download the Google Lens app
Google Lens is unable identify any objects
- Even though Google may have a large database to search, chances of not identifying an object may be possible. Reasons could be the object is newly launched (like a product) or the captured data is corrupted.
- Try focusing on the object again
- Dark areas makes it hard for Google Lens to identify objects correctly
- Try using a flashlight in the area you are using the app
- It is possible that the application has not been setup for the first time
- Try launching the app and setup your account
- Sometimes, it is not the issue with Google Lens but with the app you are using such as Google Photos
- Try restarting your phone and relaunch the app
No Network Connection
- Google requires internet access to function
- Check your internet
Top Solutions for Google Lens Malfunction
Updating Google Lens
- Sometimes there are bugs in the current version of the app and Google has fixed them in the latest updates
- Launch the Google Play store app or App store
- Click on Update
Check Your Mobile Data Or Wi-Fi Connectivity
- Google Lens requires internet access to search for objects in their database and also translate text. You may see “No active connection” when your device is offline
- Check if the data is transferring properly from your cell phone or via Wi-Fi. You should also check if you can use the Internet with other applications. You can close the Lens app, activate and re-activate Airplane mode, and check if the app is connected to the Internet.
Checking The Authorisations Of The App
- Launch the Google Lens app information page (Settings -> Apps and Notifications -> View All Apps -> Lens).
- Select Permissions.
- If Camera and Storage are not authorised, the Google Lens app may not be able to translate words taken from images
- Go back to the App Permissions page and select Storage.
- Select Allow to change the storage resolution for Lens.
Clear Google Lens Cache
- The Google Lens cache may be corrupted and requires a clean state to get working
- Tap and hold the Google Lens app icon on your phone’s home screen or app bar and tap the information icon (i).
- Then tap on “Store and Cache.”
- Tap the “Empty Cache” icon
- Start the Google Lens app to check if it is working
- Go to the Google Lens app information page and select “Memory and cache”.
- Click “Clear memory” and select “OK” when prompted to confirm.