Last Updated on December 29, 2021 by

What is Google Lens?

Google Lens is a set of vision-based computing capabilities that can understand what you’re looking at and use that information to copy or translate text, identify plants and animals, explore locales or menus, discover products, find visually similar images, and take other useful actions.

Top Causes of Google Lens Malfunction

The Google Lens app is not installed on your device

Google Lens is unable identify any objects

  • Even though Google may have a large database to search, chances of not identifying an object may be possible. Reasons could be the object is newly launched (like a product) or the captured data is corrupted.
  • Try focusing on the object again

Dark/Low-lit areas

  • Dark areas makes it hard for Google Lens to identify objects correctly
  • Try using a flashlight in the area you are using the app

Initial Setup

  • It is possible that the application has not been setup for the first time
  • Try launching the app and setup your account

Google Photos

  • Sometimes, it is not the issue with Google Lens but with the app you are using such as Google Photos
  • Try restarting your phone and relaunch the app

No Network Connection

  • Google requires internet access to function
  • Check your internet

Top Solutions for Google Lens Malfunction

Updating Google Lens

  • Sometimes there are bugs in the current version of the app and Google has fixed them in the latest updates
  • Launch the Google Play store app or App store
  • Click on Update

Check Your Mobile Data Or Wi-Fi Connectivity

  • Google Lens requires internet access to search for objects in their database and also translate text. You may see “No active connection” when your device is offline
  • Check if the data is transferring properly from your cell phone or via Wi-Fi. You should also check if you can use the Internet with other applications. You can close the Lens app, activate and re-activate Airplane mode, and check if the app is connected to the Internet.

Checking The Authorisations Of The App

  • Launch the Google Lens app information page (Settings -> Apps and Notifications -> View All Apps -> Lens).
  • Select Permissions.
  • If Camera and Storage are not authorised, the Google Lens app may not be able to translate words taken from images
  • Go back to the App Permissions page and select Storage.
  • Select Allow to change the storage resolution for Lens.

Clear Google Lens Cache

  • The Google Lens cache may be corrupted and requires a clean state to get working
  • Tap and hold the Google Lens app icon on your phone’s home screen or app bar and tap the information icon (i).
  • Then tap on “Store and Cache.”
  • Tap the “Empty Cache” icon
  • Start the Google Lens app to check if it is working

Check Translation

  • Go to the Google Lens app information page and select “Memory and cache”.
  • Click “Clear memory” and select “OK” when prompted to confirm.